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After Sales Support Portal
Facing a problem with your solar system?
We're here to fix it.
This page is exclusively for existing SolarNidhi customers experiencing issues with their installed solar project — such as low electricity generation, inverter faults, wiring issues, or panel problems. Submit your complaint below and our service team will respond within 72 hours and resolve it as soon as possible.
72-hour response guarantee
5-year warranty coverage
Dedicated Service Team
Existing Customer Support
What happens after you submit
Once you submit this form, a complaint notification goes directly to our service team's WhatsApp. We log your Customer ID, review the problem, and our technician contacts you on your WhatsApp number to understand the issue before scheduling a visit if needed.
There is no charge for any complaint visit that falls within your 5-year warranty period.
What happens after you submit
72-hour response commitment
Our service team will reach out to you within 72 hours of your submission — on your WhatsApp number — to acknowledge your complaint and share next steps.
Root cause identified first
Our technician will ask a few diagnostic questions over WhatsApp or phone before visiting, so we arrive with the right parts and tools — saving you time.
Resolved as soon as possible
We commit to resolving every complaint as quickly as possible after the initial response. Complex issues involving panel or inverter replacement may take additional time, but you will always be kept informed.
Zero cost under warranty
All service visits, parts, and labour are covered at no charge during your 5-year SolarNidhi warranty period. Panel and inverter manufacturer warranties are additional.