Privacy Policy

Welcome to SolarNidhi ("we," "our," or "us"). We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

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1. Information We Collect:

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We may collect the following types of information:

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Personal Information

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When you contact us, request a quotation, or submit an enquiry, we may collect:

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• Full Name

• Mobile Number

• Email Address

• Installation Address

• City and State

• Electricity Bill (if shared)

• Property Type

• Any other information you voluntarily provide

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Technical Information: When you browse our website, we may automatically collect:

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• IP Address

• Browser Type

• Device Information

• Pages Visited

• Date and Time of Visit

• Referring Website

• Cookies and similar technologies

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2. How We Use Your Information:

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We use your information to:

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• Respond to your enquiries.

• Provide quotations for solar installations.

• Schedule site assessments.

• Process subsidy and net metering assistance (where applicable).

• Install and maintain your solar system.

• Provide customer support and after-sales service.

• Improve our website and services.

• Send important service-related communications.

• Inform you about new products, offers, or services (you may opt out at any time).

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3. Information Sharing: 

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We do not sell, rent, or trade your personal information.

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We may share your information only with:

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• Government authorities where required for subsidy or regulatory compliance.

• Electricity distribution companies for net metering procedures.

• Trusted installation partners, logistics providers, or service providers working on our behalf.

• Financial institutions if you choose financing or EMI options.

• Law enforcement or regulatory authorities where required by law.

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4. Data Security:

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We implement reasonable administrative, technical, and physical security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

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While we strive to protect your data, no method of electronic transmission or storage is completely secure.

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5. Cookies

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Our website may use cookies to:

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• Improve website functionality.

• Understand visitor behaviour.

• Enhance user experience.

• Measure website performance.

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You may disable cookies through your browser settings; however, some website features may not function properly.

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6. Third-Party Services:

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Our website may contain links to third-party websites or integrate services such as:

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• Google Maps

• Google Analytics

• WhatsApp

• Social Media Platforms

• Payment Gateways

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These third-party services have their own privacy policies, and SolarNidhi is not responsible for their practices.

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7. Your Rights:

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Subject to applicable laws, you may have the right to:

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• Access your personal information.

• Request correction of inaccurate information.

• Request deletion of your information where legally permissible.

• Withdraw consent for marketing communications.

• Request details regarding how your information is used.

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To exercise these rights, please contact us using the details below.

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8. Data Retention:

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We retain personal information only for as long as necessary to:

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• Provide our services.

• Comply with legal obligations.

• Resolve disputes.

• Maintain business records.

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9. Children's Privacy:

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Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

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10. Changes to this Privacy Policy:

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated Effective Date.

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11. Contact Us:

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If you have any questions regarding this Privacy Policy or your personal information, please contact us:

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